Returns & Exchanges

At Montirex Shop, we’re dedicated to supporting your active lifestyle with quality sportswear that meets your expectations. We understand that sometimes products may not be the perfect fit, which is why we’ve created a straightforward returns and exchanges process for our global community of fitness enthusiasts and families.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your order. This gives you ample time to ensure your Montirex gear fits perfectly and meets your performance needs.

Conditions for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following conditions:

• Items must be in original condition – unworn, unwashed, and with all tags attached
• Original packaging must be included and undamaged
• A valid proof of purchase (order number or receipt) is required
• Items must be free from any odors, stains, or damage

Step-by-Step Return Process

Step 1: Submit Your Return Request

Complete the Return & Exchange Request Form below and email it to our customer service team at [email protected]. Please include “Return Request” in your subject line.

Step 2: Wait for Approval

Our team will review your request within 1-2 business days and send you:

• Return authorization number
• Shipping instructions and return address
• Any additional instructions if needed

Step 3: Package and Ship Your Return

Once approved, carefully package your items including:

• All original items in their original condition
• Original packaging and tags
• Copy of your return authorization
• Original receipt or order confirmation

Step 4: Track Your Return

We recommend using a trackable shipping service and retaining your shipping receipt until your return is processed.

Shipping Costs for Returns

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.).

Exchange Shipping: We cover the cost of shipping your replacement item for approved exchanges.

Refund Processing

Once we receive and inspect your returned items:

• Processing Time: 3-5 business days after we receive your return
• Refund Method: Refunds will be issued to your original payment method
• Timeline:
  • Credit Card (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

Note: Shipping fees are non-refundable for changed mind returns.

Exchange Process

Prefer a different size or color? Exchanges follow the same process as returns. Please indicate your preferred exchange item in the request form below. Exchanges are subject to product availability.

International Returns

As we serve customers globally (excluding restricted areas in Asia and select remote regions), please note:

• International customers are responsible for any customs duties or taxes incurred during the return process
• Return shipping costs for international orders are the customer’s responsibility
• Please mark the package as “Returned Goods” to avoid additional customs charges

Damaged or Defective Items

Received a damaged or defective item? Contact us immediately at [email protected] within 7 days of delivery. Include photos of the damage or defect, and we’ll arrange a replacement or refund at no additional cost to you.

Note: This policy may be updated periodically. Please check back for the most current version. Your continued use of our site constitutes acceptance of any updates.