Welcome to Montirex Shop’s FAQ section! We’re here to help you navigate your shopping experience with ease. Below you’ll find answers to the most common questions about our products, shipping, returns, and more.

🏃‍♂️ PRODUCT INFORMATION

What types of products does Montirex Shop offer?
We specialize in performance sportswear for active individuals and families. Our collection includes:
  • 1/4 Zips and Jackets
  • Fitness Leggings and Cargo Pants
  • Crop Tops and Fitness Tops
  • Light Jackets and Headwear
  • Bags and Accessories
  • Junior Clothing (8-15 Years) and Kids’ collections
  • Men’s activewear
Who is Montirex sportswear designed for?
Our target customers are fitness enthusiasts and active families who value performance, style, and reliability. Whether you’re hitting the gym, going for a run, or staying active with your family, our collections are designed to support your lifestyle.
Do you offer clothing for children and teenagers?
Yes! We have dedicated collections for Junior Clothing (8-15 Years) and Kids, ensuring the entire active family can enjoy Montirex quality.

🚚 SHIPPING & DELIVERY

Where does Montirex Shop ship from?
All orders are processed and shipped from our headquarters at 3907 Boggess Street, Fort Worth, TX 76104, USA.
What shipping options are available?
We offer two main shipping methods:
  • Standard Shipping ($12.95): Via DHL or FedEx – 10-15 business days after dispatch
  • Free Shipping: Via EMS – 15-25 business days after dispatch (for orders over $50)
How long does order processing take?
All orders are processed within 1-2 business days from our Fort Worth headquarters before being dispatched for shipping.
Do you ship worldwide?
We offer global delivery services to most countries. However, please note that we currently cannot ship to select remote areas and parts of Asia.
Can I track my order?
Absolutely! With our premium courier services, you can monitor your shipment’s journey from our warehouse to your location. Tracking information will be provided once your order is dispatched.

💳 PAYMENTS & SECURITY

What payment methods do you accept?
We offer multiple secure payment options to ensure a smooth checkout experience:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Yes, we prioritize your security. All payments are processed through secure, encrypted channels to protect your personal and financial information.

🔄 RETURNS & EXCHANGES

What is your return policy?
We offer a customer-focused 15-day return policy from the date you receive your order. If you’re not completely satisfied with your purchase, you can return it within this period.
How do I initiate a return?
Please contact our customer service team at [email protected] to initiate the return process. We’ll guide you through the steps and ensure a smooth experience.
What condition should items be in for returns?
Returned items should be in their original condition with tags attached and unworn. Your satisfaction is as important to us as the quality of our stitches!

🌎 INTERNATIONAL ORDERS

Are there any restricted shipping areas?
Yes, while we strive for global coverage, we currently cannot ship to select remote areas and parts of Asia. During checkout, if your address falls within these restricted areas, the system will notify you.
Will I have to pay customs or import fees?
Any customs, duties, or import fees are the responsibility of the customer and are not included in the product or shipping costs. These charges vary by country and are determined by your local customs office.

📞 CONTACT & SUPPORT

How can I contact customer service?
Our dedicated customer service team is available to assist you at [email protected]. We typically respond within 24-48 hours during business days.
What is your company address?
Montirex Shop
3907 Boggess Street
Fort Worth, TX 76104
USA

Still have questions? Don’t hesitate to reach out to our friendly customer service team. We’re committed to ensuring your Montirex experience is as exceptional as our performance wear!

Ready to elevate your activewear collection? Shop Now and join thousands of satisfied customers worldwide who trust Montirex for performance, style, and reliable delivery.